Politique de remboursement

RETURNS & REFUND POLICY

At snowpetal Baby, every piece is thoughtfully selected and carefully prepared to ensure a beautiful experience for both parents and little ones. We sincerely hope you love every order you receive from us. If you require assistance with your purchase, our customer care team will always be happy to help.

RETURN ELIGIBILITY

We offer a 14-day return window from the date your order is delivered.

To qualify for a return or exchange, items must be:

unworn,
unused,
unwashed,
in their original condition,
with all tags attached,
and returned in the original packaging where possible.

Proof of purchase or order confirmation will also be required.

IMPORTANT SIZING NOTICE

To help ensure the perfect fit for your little one, we strongly encourage customers to carefully review all product measurements and sizing charts before placing an order.

Because international and domestic return shipping costs can be expensive for both customers and small businesses, we do not offer free returns for sizing-related concerns where the delivered item matches the order placed.

For sizing-related requests, exchanges are preferred whenever possible.

EXCHANGES

If you require a different size, we may offer an exchange depending on product availability.

Customers requesting exchanges due to sizing preferences will be responsible for applicable return shipping costs.

Once the original item has been received and inspected, the replacement item will be processed.

If the requested replacement size is unavailable, we may offer:

store credit for the original order value (minus applicable return shipping costs), or
a refund to the original payment method where applicable.

We highly recommend reviewing sizing charts carefully before placing your order to avoid unnecessary shipping expenses and delays.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon arrival and contact us immediately if:

your item arrives damaged,
you receive an incorrect product,
or there is a manufacturing defect.

If the issue is determined to be caused by snowpetal Baby, shipping damage, or carrier-related handling, we will gladly provide:

a complimentary return shipping label,
a replacement where available,
or a full refund at no additional cost to you.

To begin the process, please contact our customer care team at:

customersupport@snowpetalbaby.ca

Please include:

your order number,
photographs of the item,
and photographs of the packaging where applicable.

HOW TO START A RETURN

To request a return or exchange, please contact us at:

customersupport@snowpetalbaby.ca

If your request is approved, we will provide:

return instructions,
the appropriate return address,
and, where applicable, a prepaid return shipping label.

Returns sent without prior authorization may not be accepted.

Return Address:
[INSERT RETURN ADDRESS]

NON-RETURNABLE ITEMS

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:

worn or washed items,
personalized or custom-made products,
gift cards,
final sale or clearance items,
and items returned without original tags.

We reserve the right to decline returns that do not meet our return eligibility requirements.

REFUNDS

Once your return has been received and inspected, we will notify you regarding the approval status of your refund or store credit.

Approved refunds may be issued:

to the original payment method,
or as store credit where applicable.

Depending on your payment provider and financial institution, processing times may vary.

Estimated processing timelines after refund approval:

Credit Cards: approximately 5–10 business days
Debit Cards & Bank Accounts: approximately 5–15 business days
Interac or alternative payment methods: processing times may vary by provider

Please note that banking institutions may occasionally require additional time to finalize transactions after the refund has been processed on our end.

If more than 15 business days have passed since your refund approval confirmation, please contact us at:

customersupport@snowpetalbaby.ca

RETURN SHIPPING COSTS

If a return or exchange is requested for reasons unrelated to product defects, damage, incorrect shipment, or carrier issues, return shipping costs will be the responsibility of the customer.

If the issue is determined to be caused by snowpetal Baby or the shipping carrier, return shipping will be covered entirely by us.